IT Support Technician

//IT Support Technician
IT Support Technician 2019-03-12T09:50:21-04:00

Position Summary

We are hiring an IT Support Technician for a full-time, long-term position, and are seeking a skilled individual looking to grow with our company. You will be working one-on-one with business clients in and around Kitchener, Waterloo, Cambridge, Guelph, Elmira, and the surrounding areas. Our clients come from various industries, so you will regularly encounter new challenges and opportunities to leverage your existing skills while gaining new ones.


To succeed at My IT Guy your extensive knowledge of networks, desktop & server support, and customer service will be crucial.

Accuracy, determination, and the ability to work under deadlines are essential.

Some of the duties that you will be responsible for include:

  • Helping clients with their technical issues, and keeping detailed notes about what was done, whether over the phone, remote support tools, or on-site
  • Set up servers and desktops, as well as install applications and migrate client data, ensuring they’re comfortable with the new environment
  • Troubleshooting Windows 7+, Windows Server 2008+, and network issues
  • Configure routers, switches, printers and phone equipment
  • Ensure client networks and computers are secure at all times
  • Stay current with new and emerging technologies
  • Attend sales meetings and training sessions as required
  • Purchase equipment as required
  • After hours on-call support
  • Other duties as assigned

Soft Skills

Customer service experience:

  • Superb phone communication
  • Good at listening to and otherwise communicating with people
  • Good at understanding technical computer issues
  • Able to walk people through complex steps that they might not understand, while remaining patient, positive, and friendly
  • Comfortable meeting with clients to better understand their technology issues, work on solutions, and recommend ways to improve systems
  • Build lasting customer and coworker relationships

Organizational skills:

  • Able to prioritize multiple tasks when necessary
  • Good attention to detail
  • Good note taking / logging of activities
  • Adaptability to changing priorities and take new direction when needed

Initiative & drive:

  • Excellent problem solving skills, and keen on conquering challenges
  • Works collaboratively with the rest of the team
  • Can work independently but aren’t afraid to ask for help or learn new ways of doing things
  • Willing to work outside of normal operating hours when required

Tech Skills

Desktop Support

  • Migrating user profiles/data to new computers
  • Removing viruses
  • Setting up/troubleshooting printers
  • Troubleshooting email issues
  • Diagnosing and resolving error codes
  • Hands-on familiarity with computer hardware
  • Familiarity with programs like Outlook, QuickBooks, Sage 50, and other line-of-business applications

Server Support

  • Microsoft Server operating systems
  • Active Directory
  • Exchange
  • Remote Desktop Services

Network Support

  • Network diagnostics
  • DNS records
  • VPN configurations
  • Wi-Fi deployment/troubleshooting weak coverage areas
  • Working with Linux command line
  • Familiarity with Ubiquiti/Cisco/SonicWall products

VoIP Support

  • Familiarity with Asterisk (FreePBX and similar)
  • Familiarity with Yealink & Aastra phones


  • Must have at least 3 years hands-on experience in a similar role
  • Must exhibit strength in above Soft Skills
  • Possess strong knowledge of (most) above Tech Skills
  • Able to carry heavy equipment up and down stairs
  • Must have an insured vehicle and a valid driver’s license
    Some compensated travel outside of this region is to be expected

We're hiring big thinking detectives!

Join a Growing Company

We’re a small, established and growing company. While most start-ups will fail in their first 5 years, My IT Guy has grown every year since it was established 15 years ago, continuing our growth even through the worst of the recession. Our growth speaks volumes about our ability to focus on what we do and do it well.

With Long-term Vision

As we grow, promoting people from within the company to new positions will be the best way to move forward. To do this we will be committed to finding the best and brightest people and do everything we can to help them succeed within the company.

Where You Can Make an Impact

You never know where the best ideas will come from, and we believe in keeping everyone involved in the business. Being a part of My IT Guy means you will have a real, measurable influence on how the company grows and what strategic direction we take.

Does this sound like you? Are you excited to join the My IT Guy team?
Apply Now