Managed Services
You must focus on your business operations at every stage. We provide 24/7 IT Support and Development services. Your business grows.
IT Support
We’re ready when you are with Backup Solutions, Network Design, Software and Hardware Support, even Custom Servers and Support.
Hosted Services
Not only do we look after your in-office technology needs, we also support your online presence with services like business-class email, web hosting, and website maintenance.
Leading IT Provider for Business in Waterloo Region
When your computer or network is down, we do more than just technical diagnostics and repair. Our number one concern is YOU. Helping people is what we do every day – with timely, efficient and friendly service. In fact, we are renowned for being the friendliest IT Guys in the business! You won’t be intimidated. We excel at what we do and we’re happy to share that knowledge with you.
Businesses like yours need secure and reliable Tech Support 24/7. Our emphasis on communication, honesty, and service ensures the highest level of IT Support.
With our years of experience in every industry, small to large, urban to rural, you’ll notice the difference right away. We get to know YOU and your way of doing business. The quality of our relationship reflects that. We honour your IT investment; we will be your reliable ‘behind the scenes’ partner, so you can do what you do best.
We’re proud of our CORE VALUES
- Open and Honest COMMUNICATIONS
- Timely and Reliable ON-SITE & REMOTE computer service
- Friendly and Approachable CUSTOMER SERVICE
- Highest Level of IT SERVICE
What’s happening?
Data Breach Damage Control: Avoid These Pitfalls
Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing. The average cost of a data breach has reached 4.88 million USD. Effective damage control requires a well-planned approach. But there are common pitfalls that can exacerbate the situation. This article will guide you through the key steps of data breach damage control. As well as highlight the pitfalls you should steer clear of to reduce the impact.
7 Great Examples of How AI is Helping Small Businesses
Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access AI tools that help in several ways. Such as streamlining operations, improving customer experiences, and boosting profits. The rise of affordable AI solutions has opened the door for small businesses. They can leverage these powerful technologies without spending a fortune. This post will explore seven great examples of how to use AI to succeed in a competitive market. 1. Streamlining Customer Support with AI Chatbots Small businesses often struggle with limited customer service resources. AI-powered chatbots provide a cost-effective
Top Technologies Transforming Customer Service Today
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative. Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll explore several options transforming customer service today as well as explain how they can help your company stay competitive. 1. Artificial Intelligence (AI) and Machine Learning AI and Machine Learning
Testimonials
ChefD TV
We have been using My IT Guy for the last 7 years. They are always available for my seemly silly questions or fixing or helping staff get their laptops running. David has been our contact person since we started with My IT Guy. I love that I know the contact and trust them with my business. Thanks for always being there!! Darryl Fletcher, ChefD TV
myCxO
My IT Guy hosts our email server. This service has NEVER gone down and is always available to us. Everything ever asked of My IT Guy is done quickly and on time as promised. I recommend them to any small to medium size business who wants an external firm that cares. David Popowich, myCxO
Whiteway Plumbing
Great, reliable, reasonable, knowledgeable and all around awesome company. Thank you for all of your help. Gavin White, Whiteway Plumbing
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